How to Replace Banking’s Rapidly Shrinking Fee Income

Up to 7% of U.S. financial institutions’ retail banking revenues are at risk as overdraft and other penalty fees get squeezed by regulatory scrutiny and fintech competition, Accenture predicts. Two alternatives offer a way to more than make up for the loss: greater use of AI and analytics to regain consumers’ trust and subscription fees people will willingly pay for tailored financial help.

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